Client Agreement

I acknowledge and understand that cat care carries inherent risks, including but not limited to:

  • Escape of my cat(s)

  • Property damage when unsupervised

  • Injury, permanent disability, or death of my cat(s) due to various causes

  • Risks arising from the actions of my cat(s), other animals, or unforeseen circumstances

I also recognize that additional risks may exist that are unknown or not reasonably foreseeable at this time.

Pet Care & Responsibilities

  • I understand that visit times are approximate and may vary based on the needs of all pets under Uncle Jay Cat Sits' care.

  • I authorize Uncle Jay Cat Sits and its staff to use their best judgment in caring for my pet(s), including arranging a backup pet sitter if necessary.

  • I release Uncle Jay Cat Sits from liability related to any decisions made in my cat(s) best interest.

Unpredictability & Outdoor Access

  • I acknowledge that pets are unpredictable. Uncle Jay Cat Sits cannot be held responsible for incidents such as:

    • Medication refusal or adverse reactions

    • Escape attempts or successful escapes

    • Biting, scratching, or other aggressive behavior

    • Destruction of household items or property

    • Personal injury caused by my cat(s)

  • If I permit my cat(s) outdoor access, Uncle Jay Cat Sits will make reasonable efforts to return my cat(s) but cannot guarantee its return. Food, water, and a litter box will be provided outside unless I provide alternative instructions.

Emergencies & Liability

  • In cases of inclement weather, natural disasters, or emergencies, the designated pet sitter is entrusted to act in the best interest of my cat(s). However, Uncle Jay Cat Sits will not be held responsible for any consequences arising from such decisions.

  • I accept full responsibility for any damage or injury caused by my cat(s) while under Uncle Jay Cat Sits' care, including:

    • Injury to other cat(s) in the home

    • Property damage when Uncle Jay is NOT on the premises

  • I agree to cover all medical costs and lost wages incurred by Uncle Jay Cat Sits staff if my cat(s) bite or injure them.

  • I release Uncle Jay Cat Sits, its employees, and agents from liability related to any injury, illness, escape, or property damage caused by my cat(s).

Property Conditions & Privacy

  • I am responsible for ensuring that my property is safe for cat care services.

  • Uncle Jay Cat Sits respects privacy. No recording devices are permitted in private areas such as bathrooms while a sitter is present.

Right to Refuse or Terminate Service

  • Uncle Jay Cat Sits reserves the right to terminate services if my pet(s) pose a danger to themselves, the sitter, or others.

  • If termination occurs, I agree that my cat(s) may be placed in a kennel at my expense.

Key Policy

  • I agree to provide two working keys for Uncle Jay Cat Sits.

  • If keys are not left on file, I acknowledge a $15.00 pick up and return will be added to my final statement.

  • All keys are securely stored, with one assigned to the sitter and the other kept safely in the office.

Fees & Cancellation Policy

Rates

Each visit includes feeding, litter box maintenance, mail collection, watering indoor plants, a security check, and updates with photos. A 10.25% sales tax will appear in the final statement.

  • $28 – 20 minutes

  • $35 – 30 minutes

  • $45 – 40 minutes

  • $65 – 1 hour

  • $75 – Medical care visit (30-90 minutes, based on pet temperament)

Holiday Surcharge: $12.00 per visit on the following holidays:
New Year’s Eve/Day, MLK Jr. Day, Presidents’ Day Weekend, Cesar Chavez Day, Memorial Day Weekend, Juneteenth, Independence Day, Labor Day Weekend, Indigenous Peoples' Day, Veterans Day, Thanksgiving (Thur - Sat), Christmas Eve/Day.

Payment & Cancellations

  • Payment is due in full at the first scheduled visit.

  • Off-Peak Cancellations: 24-hour notice is required for cancellation without penalty. Cancellations made within 24 hours will be charged in full.

  • Holiday Cancellations: A 7-day notice is required. If canceled occurs after the full amount is due.

  • No refunds, exchanges, or credits will be applied for unused visits due to trip cancellations.

Medical & Behavioral Disclosure

  • I confirm that I have disclosed all known medical conditions and behavioral history of my cat(s).

  • I affirm that my cat(s) have not been exposed to rabies or distemper in the past 30 days and are up-to-date on all vaccinations.